Q&A

Frequently Asked Questions

What are the delivery times?

Orders placed on the website laboutiquedubricolage.com are processed and shipped within 24/48 hours.

The delivery time for orders in metropolitan France is 3 to 7 business days (standard shipping).

 

How much does shipping cost?

Shipping is free on all our products in metropolitan France.

How do I track my package?

As soon as your order is shipped, you will receive an email with your order's tracking number, so you can know when your package will be delivered.
You may not find this email in your inbox; remember to also check your spam folder.

How do I return a package?

If the item you received is not suitable and you wish to return it, please contact us at service-client@laboutiquedubricolage.com or via the contact page, providing your order number, and we will tell you how to return your purchase. Return shipping costs will be at your expense.

What is the refund period?

Once we have received and checked your package, you will receive a full refund for your item within one week.

Can I modify my order?

Once your order has been paid for and confirmed, you will no longer be able to modify it.

What payment methods are accepted?

We accept payments via PayPal, Visa, Mastercard, American Express.

Is my payment secure?

Absolutely, we use the 3D Secure system which guarantees a completely secure purchase.

I have other questions, how can I contact you?

If you have not found an answer to your question, you can send us an email at service-client@laboutiquedubricolage.com. Our advisors will be happy to respond to you Monday to Friday within 24 hours.